Here is the path your order will take from the moment you signup:

  Your order is submitted to ITROM.

  After submission you are forwarded to the appropriate payment screen.

  Your order is processed by our credit card processors.

  Your account is created instantly.

  A welcome e-mail is sent to you instantly with details of your account and login information.

  You login to your newly acquired account!

2. Easily Accessible and Responsive
Your satisfaction is our #1 concern. Our customer service department answers emails 24 hours a day, usually within 30 minutes during normal business hours.

3. Order Tracking
We will send you a confirmation email upon receipt of your order. After your product ships, we will email you the UPS or FedEx tracking number so that you can track your package.

4. Safe & Secure Internet forms 
Internet security is a top priority. To keep your information confidential, we encrypt all personal information using industry-standard 128-bit Secure Sockets Layer (SSL) before it is transmitted across the internet. You will see an icon of a lock on the status bar of Microsoft Internet Explorer®, or a locked padlock at the bottom of Netscape Navigator™, when entering ordering form pages.

5. Credit Cards & Electronic Transfer Accepted 
For your convenience and protection, we proudly accept Visa, Mastercard, American Express, Discover, and PayPal. We also accept Wire Transfer or Western Union.

6. Privacy
We respect your privacy. We do not sell our customer information to any other company. We do not send out junk mails or email spams to our customers.

7. Secure Transaction
We utilize Secure Sockets Layer (SSL) encryption protocol. SSL protects customer information such as credit card numbers, names, and addresses during the exchange between your computer and our server.  All credit card transactions are processed through our SSL secure server.  You'll know the information is protected if the closed-lock symbol pops into view in the lower right- or left-hand corner of your screen while you are checking out.  You can also verify secure pages by checking the address or URL listed on the location bar.  If you spot an "s" after the "http" at the beginning of the address, you know that you're browsing in a secure environment.

8. 100% Best Price Guarantee 
ITROM guarantees low prices and discounts on everything we carry. If you should find a lower price from a legitimate competitor on an identical item we stock (including discounts, shipping, tax, etc), even if it's an "advertised special," we will meet or beat the competitor's price. 

9. 30-Day Money-Back Guarantee
We want you to be completely satisfied with every item that you purchase online from ITROM. If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of the order date for a full refund of the purchase price, minus the shipping & handling fees.  Please read our Return Policy for more information.  (Any "Free Shipping" item returned will have the outbound freight charge deducted from the total return.)

10. Fast Service
Our goal is to ship out all customer orders within 48 hours. In fact, most customer orders placed before 1:00 PM CET are shipped out on the same day if within EU.


11. Responsible and Accessible
Our customer service department answers emails within 24 hours. Our goal is to answer all customer emails within the same day. If you have any questions or comments, or if you have any additional questions about your order after submission, please feel free to contact us at info@itrom.com

All major credit cards accepted